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We have updated the Family Store Manual.

Please download the new version and delete/recycle all previous versions.

The Manual enables consistency in decision making, and best practice Health and Safety, protecting staff, volunteers and customers, and outlines systems to grow stores to maximise potential – and service your community.

The update reflects the Divisions’ current needs and the National Family Store Strategic Plan’s direction. The update has taken place over the past 12 months, consulting all levels of the organisation to future-proof this funding stream - enabling mission.

All Family Store staff and volunteers are expected to be familiar with its contents, as this is the main policy document for Family Stores and should be used in staff meetings and staff training with a copy being available at all times; keeping in mind that this is an internal document and should not be shared with members of the public.  

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