ISG Blog

You don't have to change passwords very often so when you do there can be some bits and pieces that stop working. The main one I always forget about is Lotus Traveler (the bit that puts email, calendar, and contacts on my phone). It isn't that I need to change another password, just that I need to enter my new password into my phone (but only after I've changed my password).

Changing your password in Traveler is relatively simple. Just go to the Traveler application, find the user account and password, then type in your new password. Be aware that there is a delay (10-30 minutes) while your new password synchronises through to Traveler. This means Traveler may not accept your new password immediately. However it will let you save it so it will just start working again once the password has synchronised to the Traveler server.

We have a phone system that lets us see when we receive calls, how long people have to wait for their call to be answered, and other helpful metrics. What is interesting is that it tells us how long people wait before they abandon the call. 

The average time before call abandonment has been less than a minute (actually around 48 seconds). We think this isn't too bad because a minute on hold feels like a very long time!

However today we have had 2 calls abandoned already and the average time before the person hangs up? Just 3 seconds!

You should be aware that there is a reorganisation of the ISG office space taking place currently at THQ. The goal is to provide some additional working space that will be less cluttered than what we've been living in.

If you're looking for help then we've moved people into the meeting room on level 1 (directly outside the lifts). Feel free to stop in if you need assistance.

Otherwise we are still available online (sarmy.net.nz/jobtrack), by the phone (04 802 6262), or by email (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Connected is an application designed to assist Corps with communication (specifically mass communication) using email and text messaging. It also has pastoral care capabilities that enable visits to Corps members to be recorded and follow-up tasks created.

Connected enables you to interact (via email and/or text message) with people around specific Corps events or their participation within a group.

Connected is integrated with Lotus Notes so pastoral events will show in your calendar. Church members in your Corps directory can easily be added as contacts in Lotus Notes or your mobile device.

For more information on Connected, call ISG on (04) 802 6262 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..