ISG Blog

Having to employ a new staff member can be cumbersome and frustrating, particularly when it comes to all the paperwork that needs to be completed.  Aaargh!!  And then to top it all off there can be unexpected delays with ETA's for various items new staff need to get on with their tasks.

Most of the paperwork relates to HR documentation required by law, but from an ISG perspective, you may also need to know what forms need to be completed, approved and submitted for action.

Most office staff will need a computer, a user account and sometimes even a mobile phone.  ISG have always had the following ETA's for these:

• a computer can take up to 3 weeks to arrive from the date the request is first received at ISG;
• a mobile phone can take up to 3 days to arrive from the date the request is first received at ISG;
• a new user account can take approximately 3 business days from date the request is received, assuming there is an active employee ID for the user. New user account requests are worked on Monday's, Wednesday's and Friday's.  

All these requests, can be pre-empted and a manager is welcome to log them before the employee arrives.

• Computers and mobile phones can be requested before a manager has even made the final call on who will be employed.  Machines are only configured for users after they start, but the hardware itself can be requested, submitted to Divisional or Nationally Managed Boards for approval and subsequent submission to ISG for action.  The sooner a request is received, the sooner iSG are able to provide the necessary equipment;
• New user accounts can also be requested before an active ID is provided. All this means is that ISG will check for the activation of the ID and regular notifications will be sent to the person who logged the original ticket and their line manager letting them know if no active ID is available.

ISG do not like to keep people waiting, but the more advance notice a manager can give us for new staff, the sooner we can get the required work done and sorted for them.

Thanks for helping us help you.

When logging in to the Support Portal you may have noticed a few added icons at the top of the window.  We informed you about "Ask Sally" last week, and this week we want to let you know that we have started organising some electronic forms which will assist us all in getting tasks done more efficiently and with less hassle for you.

The purple 'paper pad' icon is the EDP3 form for User Requests and is the only form available electronically at the moment.  This helps us ensure that the information ISG requires is provided in full to us for completing it.  This REPLACES the existing EDP3 form (paper or Word version), which we are still accepting for the next few weeks over a transition period.

When completing the electronic EDP3, please ensure you select exactly what you need, both in the "Type of Request" and the "Systems Affected" areas, as each option will provide you with different questions for you to answer.  Once you have completed the form, simply "Submit" and ISG will act on it within 3 days.

You can stay on top of what has been happening with your jobs by simply logging into the support portal at any time, and looking at your tickets, either in the Open Tab, for all active jobs that have you as a contact or involved user, or the Closed Tab, for any jobs ISG may have already dealt with for you.

Feel free to provide us with any feedback you think may be helpful to us.

As part of our continual review of processes we're implementing some changes to how we provision new accounts. 

We've taken some time to work with other THQ departments to share information across our systems and streamline how we all work. We've changed the user name format to allow us to match data up with other systems and are working with HR to share the data we collect with MyDetails with the data in the HR system.

What does this mean to you as a user?

·         We've started migrating user account names into the new format S + Employee ID (eg S0000)

·        MyDetails information will be pulled/pushed to and from the HR system.

What does this mean to you as a manager?

·         New user names will follow the format S + Employee ID (eg S0000)

·         New account requests will be matched up to data in the HR system

·         No employee accounts will be created without the relevant information being loaded into the HR system

·         HR are currently working to change the Volunteer form to include a computer code of conduct. Volunteers that require access to TSA systems must have had the Volunteer Form (as per current process) completed and submitted to HR. No volunteer accounts will be created unless their information is recorded by HR

These processes currently exist, however to protect the Salvation Army all appropriate documentation (HR Forms, Volunteer agreements) MUST be completed before any access will be given to TSA systems.