To see the full explanation of each item, click this link to see the full article in the Microsoft Support page.
On a previous blog we talked about collaborating and working a file together. Maybe what should have come first is how to get the file in Teams in the first place.
Well today we would like to share how to do just that...
Anywhere in Teams, look for the paperclip icon 
to Attach a file. Alternately:
Go to the Files tab.
Select Upload.
Select single or multiple files from device computer or OneDrive for Business account.
Select Open.
For the video on how to do this follow this link to the Microsoft Support page.
Pinning may not be new to some of you, but this is a useful function in Teams for keeping those items you use often near the top of the list.
On either the channel or on a chat, simply select the elipses "..." and then select Pin from the menu provided and this will ensure that the item selected then stays at the top of the list for easy access. It should be noted you can pin a "Team" but can pin the channel within a team.
This is really useful when working on particular project that you want easy access to. Once the project is over, simply "unpin". This will move it back to the normal location on a list.
For more information follow this link for the Microsoft support video on how to do this.
As always, if you require further assistance, feel free to call ISG on (04)802 6262 and the team will be happy to help.
We see an ever increasing use of Microsoft Teams within the Salvation Army, and we are excited at the various possibilities of its use for collaboration in the workplace, and success in the delivery of our mission (to care for people, transform lives, reform society).
There have been a number of tips already provided through this blog on useful features in Microsoft Teams and you can search the blog for these.
However as is common with all things IT, features are often getting updated and its hard for us to keep this information up to date.
However, we have good news. If you want to know more of what's available in Teams, or need a training video on what's available in teams, you already have this accessible to you.
When the Teams app is open on your screen just click on the "?" on bottom left corner of the window...
That will give you some options...
Selecting Topics will give you a list of various features you can choose to read how best to use them. Selecting Training will provide with a list of short videos where you can see how to perform certain tasks (working in Teams and channels, uploading files, managing chats and calls, etc). Really useful when you have a few minutes spare in your day to watch and learn how to best use the tool that you have at your disposal.
Over coming weeks, we will highlight some of the ones we believe will be useful to you, but don't wait for us to show you. Take the opportunity to learn from here.
Thanks for all you do in the mission of caring for people, transforming lives and reforming society. We hope the tools TSA provides you (O365, Teams, SAMIS, etc) help enable that mission.
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Comment from Rollout Surveys...
Need to know more about Groups/contacts, re sharing/read only. Plus Teams, when will we be able to create teams?
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Sharing and permissions for Groups or Contacts is best advised by contacting the ISG Service Desk and explaining what you wish to achieve.
All FAQ’s for Microsoft Teams are here. At this stage, ISG will continue to create teams for everyone to ensure naming consistency and management of file storage. When you require a team created, please raise a ticket with ISG Service Desk advising the Team name and member email addresses.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys
I also would have appreciated a bit more info on E1 vs E3 as they are quite different (not even sure I have the write codes there but I assume you will know what I mean).
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A copy of the E3 quick guide can be found here. All FAQ’s re Office products usage can be found here. Microsoft has created some excellent videos covering most of the features. The Office365 training centre is here.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from the Rollout Surveys...
365 is very slow and clunky (moving folders from the G drive to One Drive was problematic and incomplete), so I have continued using the Google drive until things speed up. I only have an E1 license. Can you tell me if it is slow because I am E1, or because things haven't fully transitioned
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The speed of Office365 is primarily dependant on your internet connection as everything is online cloud based. Please contact the ISG Service Desk if this issue persists. However, ISG will be dealing with file storage as Phase II of the Office 365 project. Currently we recommend you continue to use your current file storage ie. Google Drive or Centre Server.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys...
Only complaint is I like the idea of a shared diary but cant figure out how to just make a note in my diary that does not make me busy like my turn to do something or its a particular theme we are following or someone is visiting.
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Set the appointment as ‘Free’ time. Instructions for this are in this FAQ
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys...
Waiting to be changed to E3 to (hopefully) rectify issues.
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To change licences from E1 to E3 or vice versa, please contact the ISG Service Desk. Note that a change from E1 to E3 requires the Budget Holders approval.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys...
I can't seem to "send and file" like I used to do a lot!
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E1 does not have this functionality. E3 uses QuickSteps to achieve this. The steps to setup the quickstep are here
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys....
I have some troubles printing stuff from E1 Outlook
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Please contact Service Desk.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys...
Still unsure how to do room bookings
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Adding a room or location to your meeting is straightforward and described in this FAQ.
To add a Room, Location or Resource (Projectors, cars, trucks etc), refer to this FAQ.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys...
A prompt to save using One Drive keeps popping up - are we supposed to be using this yet?
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OneDrive is not being actively used at this time. Please continue to use your current file storage ie. Google Drive or Centre Server. Microsoft File Storage and the move of all TSA documents to cloud storage will occur as Phase II of the Office 365 project at which stage, ISG will liaise with each centre to ascertain needs and scope of the change.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys
There needs to be more detailed instructions / information to set up and configure assistants on E3 licences to have full working access to their Managers inbox/calendar etc like was available on Lotus Notes.
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The step by step instructions for this are in this FAQ. Additional information regarding sending from is in this FAQ.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from Rollout Surveys...
Very basic training but was left with plenty of questions afterwards with some confusion of where to find things
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The FAQ’s have many answers and additional guides. You may like to start at this FAQ which has links to guides, videos etc.
The ISG Service Desk can also assist.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Comment from the Rollout Surveys
Contacts in address book not receiving emails, I'm getting a message saying the format of the email is incorrect or a reply message that it was undeliverable - even though it is the address that has popped up for me to use.
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There is a known issue with addresses being prefixed with ‘[upn:’
This FAQ describes how to resolve this. If this is not the problem, please raise a ticket with ISG Service Desk.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Todays Tip is in answer to a comment made on the Training Surveys and how to open the Territorial Calendar
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"The only thing I would like is to have a better understanding of the full capabilities of the system"
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The FAQ’s have many answers and additional guides. You may like to start at this FAQ which has links to our guides, videos etc.
Microsoft was tutorials covering the basics and some advanced topics. The training centre for Office365 can be found here.
The ISG Service Desk can also assist with recommendations.
To open the Territorial Calendar:
E3 licences, go to your calendars then click Open Calendar in the top menu then From Address Book then search for Territorial Calendar, double-click it then click OK. The calendar will display on the left in your Shared Calendars List.
E1 licences, go to calendars and the Territorial Calendar is already in your list of People's Calendars on the left
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If you have any Tips you would like to share – send them to us via return email for publication.
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This weeks ISG Tips & Tricks continues to inform THQ, Central, Southern and Northern Divisions and welcomes those in Midland to Office365
Fiji joins Office365 next week and BCM mid October completes the rollout for the Territory.
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Set your calendar to correctly display your work times, days of week and week start date.
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Outlook defaults to 8am-5pm work times, Mon-Fri as work days and Monday as the first day of a week. Changing these forces your calendar to display your calendar slightly differently and also alerts others if they try and book a meeting with you on a non-working day for us Part Timers.
For E1, click on the Settings cog icon at the top right then search for Calendar Appearance and change the settings on this page.
For E3, click on File at the top left then Options then Calendar and change your settings on this page.
FAQ for this is here.
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If you have any Tips you would like to share – send them to us via return email for publication.
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Get rid of those incorrect email addresses that keep appearing when creating email.
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When typing in the To, CC or BCC fields, Outlook tries to help and suggests addresses you have used before. This is great except where you may have mis-typed an address. To remove an address, once Outlook displays it as a suggested address, hover your mouse over it then click the X on the right.
FAQ for this is here.
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If you have any Tips you would like to share – send them to us via return email for publication.
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We are aware of a number of Salvation Army machines that are simply 'screen locked' at the end of each day, and then unlocked ready for the next day's work. This also relates to laptops being put on "hibernate" or "sleep" mode. It is highly recommended that machines are rebooted regularly (that is to shut it down and then restart) to ensure a number of tasks can be completed with your computer. The reasons for restarting your computer are:
Also, note if you develop the regular habit of shutting down your computer at the end of the day the action of restarting your computer will be needed less often.
The benefits for this are:
If you do find that a restart does not fix your issue, there may be something more critically wrong with the device.
Note that restarting your machine is only a temporary fix too. If symptoms become a recurring issue, there could be a much larger problem and the device will need further servicing. In these cases feel free to contact the iSG Team who are always happy to help.
You can contact us by logging a ticket in Supportal or call us on (04)802 6262.
Check out our latest job vacancies (we also refer to these as 'mission opportunities') and see if there's a possible place for you.
Please see the "Notification Bar" on the Support portal for any updates related to connection issues Digital Connect are aware of and working on.
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