ISG Blog

When logging in to the Support Portal you may have noticed a few added icons at the top of the window.  We informed you about "Ask Sally" last week, and this week we want to let you know that we have started organising some electronic forms which will assist us all in getting tasks done more efficiently and with less hassle for you.

The purple 'paper pad' icon is the EDP3 form for User Requests and is the only form available electronically at the moment.  This helps us ensure that the information ISG requires is provided in full to us for completing it.  This REPLACES the existing EDP3 form (paper or Word version), which we are still accepting for the next few weeks over a transition period.

When completing the electronic EDP3, please ensure you select exactly what you need, both in the "Type of Request" and the "Systems Affected" areas, as each option will provide you with different questions for you to answer.  Once you have completed the form, simply "Submit" and ISG will act on it within 3 days.

You can stay on top of what has been happening with your jobs by simply logging into the support portal at any time, and looking at your tickets, either in the Open Tab, for all active jobs that have you as a contact or involved user, or the Closed Tab, for any jobs ISG may have already dealt with for you.

Feel free to provide us with any feedback you think may be helpful to us.

As part of our continual review of processes we're implementing some changes to how we provision new accounts. 

We've taken some time to work with other THQ departments to share information across our systems and streamline how we all work. We've changed the user name format to allow us to match data up with other systems and are working with HR to share the data we collect with MyDetails with the data in the HR system.

What does this mean to you as a user?

·         We've started migrating user account names into the new format S + Employee ID (eg S0000)

·        MyDetails information will be pulled/pushed to and from the HR system.

What does this mean to you as a manager?

·         New user names will follow the format S + Employee ID (eg S0000)

·         New account requests will be matched up to data in the HR system

·         No employee accounts will be created without the relevant information being loaded into the HR system

·         HR are currently working to change the Volunteer form to include a computer code of conduct. Volunteers that require access to TSA systems must have had the Volunteer Form (as per current process) completed and submitted to HR. No volunteer accounts will be created unless their information is recorded by HR

These processes currently exist, however to protect the Salvation Army all appropriate documentation (HR Forms, Volunteer agreements) MUST be completed before any access will be given to TSA systems.