ISG Blog

If you have an Army provided phone you will be using iBall to process your monthly bill. In consultation with Divisions, National Programmes, and Executive, we've updated iBall to handle voicemail calls differently.

The standard Army mobile plan doesn't include calls to voicemail. These are charged separately at 20 cents each call. iBall has been updated to automatically process these as official costs. That means that your bill will auto-process IF there are no costs EXCEPT the voicemail charges. 

You are still able to review these costs in the details of your bill. 

We have been getting a number of enquiries around charges on mobile phone bills. Specifically, there are a lot of questions about 17 cent charges for voicemail. This is correct and ONLY applies to the standard mobile plan. On the standard mobile plan you will be charged 17 cents each time you call your voicemail. The high plan doesn't incur this charge.

Today we're letting you know about some upcoming changes to iBall. This is the system for processing your mobile phone bill each month. If you don't have an Army issued mobile phone then you don't need to read on.

Notifications are going to be federated. This means instead of getting separate notifications, you'll get one with details of the bills that are ready for processing. Notifications will also be set to a regular time schedule (day of the week).

Additional information will be made available. Details like the handset you have, when it was upgraded, etc will be visible. We're also going to help you visualise the information by displaying the additional charges and personal expense totals. 

There are other tweaks and improvements being made so the system is simpler to use. Remember that you only need to process your bill each month if there are additional charges. When you stay within the plan (84% of us can according to our usage), then your bill is auto-processed for you (meaning you don't need to do anything but get told it has happened)! 

After releasing iBall we immediately got feedback from people using it and we've implemented some changes. The changes hopefully make it quicker and easier to use for people with mobile devices and their managers.

From now you Manager's don't have to approve zero dollar bills. A zero dollar bill is one that doesn't have any additional charges and only comprises of the base tariff ($45 incl. GST). These zero dollar bills don't require manager approval as they are already in budget.

As a mobile user you will be alerted regardless of the dollar value your bill has.

If you have any other ideas or suggestions that may make iBall even more useful for the entire organisation then please send them through.