Attachments Missing!

This was the email message coming back to you on busy day when everything just needed to fall into place. You had previously forwarded an important email with attachments on your phone that needed immediate action.

This is a common problem that needs another three clicks to resolve.

In IBM Verse (Traveler) when you forward an email we need to ensure that the entire email is available locally on your phone / device before forwarding the email. To do this:

Click the blue download button on a truncated email and allow it to resync. Check another email rather than wait for it.


Next if there are any attachment(s) open them on your device.  You will likely be prompted by this message:

Attachment Unavailable!

Attachment_name.doc is not available locally.  Would you like to download it?

Select Yes and you will see a download progress screen, before it opens.  Note there is often a small pause before the download begins.  Select view to look at the attachment.  Repeat for each attachment.

Now you can forward the email and the attachments with confidence!

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