Over the weekend we changed the delivery of email from the IHQ Barracuda to routing through a Google service. This means that we now have a lot more autonomy over both catching and releasing spam for people within the territory.
Google recently published that in Gmail it catches 99/9% of spam (see the article here). However the point of the change was to enable us to better diagnose delivery issues and release emails that are falsely classed as spam. The process through IHQ was laborious and time consuming while also being constrained by the 12 hour time difference and a limit on spam being held for only 48 hours.
From today we'll be working with a new process for releasing and incorrectly captured spam. Please be patient with us as we iron out the kinks in the process. The key details we require when looking for messages are sender, recipient, date, and time.
May your week be empty of spam and filled with progress towards making our communities better places for everyone within them.
