New "electronic" EDP3

When logging in to the Support Portal you may have noticed a few added icons at the top of the window.  We informed you about "Ask Sally" last week, and this week we want to let you know that we have started organising some electronic forms which will assist us all in getting tasks done more efficiently and with less hassle for you.

The purple 'paper pad' icon is the EDP3 form for User Requests and is the only form available electronically at the moment.  This helps us ensure that the information ISG requires is provided in full to us for completing it.  This REPLACES the existing EDP3 form (paper or Word version), which we are still accepting for the next few weeks over a transition period.

When completing the electronic EDP3, please ensure you select exactly what you need, both in the "Type of Request" and the "Systems Affected" areas, as each option will provide you with different questions for you to answer.  Once you have completed the form, simply "Submit" and ISG will act on it within 3 days.

You can stay on top of what has been happening with your jobs by simply logging into the support portal at any time, and looking at your tickets, either in the Open Tab, for all active jobs that have you as a contact or involved user, or the Closed Tab, for any jobs ISG may have already dealt with for you.

Feel free to provide us with any feedback you think may be helpful to us.

Lost Your Phone?

Related Posts



No comments made yet. Be the first to submit a comment

Mission Opportunities

Check out our latest job vacancies (we also refer to these as 'mission opportunities') and see if there's a possible place for you.

Digital Connect Update

Please see the "Notification Bar" on the Support portal for any updates related to connection issues Digital Connect are aware of and working on.

Latest blog post:

As we all continue to work towards protecting the Salvation Army data and its networks, ISG will be ...
This is just a friendly reminder to be wary of unexpected emails received, particularly from unknown...