Featured news and announcements


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We have updated the Family Store Manual.

Please download the new version and delete/recycle all previous versions.

The Manual enables consistency in decision making, and best practice Health and Safety, protecting staff, volunteers and customers, and outlines systems to grow stores to maximise potential – and service your community.

The update reflects the Divisions’ current needs and the National Family Store Strategic Plan’s direction. The update has taken place over the past 12 months, consulting all levels of the organisation to future-proof this funding stream - enabling mission.

All Family Store staff and volunteers are expected to be familiar with its contents, as this is the main policy document for Family Stores and should be used in staff meetings and staff training with a copy being available at all times; keeping in mind that this is an internal document and should not be shared with members of the public.  

 Read the latest ISG Blog posts here .

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Mission Opportunities

Check out our latest job vacancies (we also refer to these as 'mission opportunities') and see if there's a possible place for you.

ISG Update

Please see the "Notification Bar" on the Support portal for any updates related to connection issues ISG are aware of and working on.

Latest blog post:

We provide 3 most asked questions as further information on the use of the New Supportal.How do I ch...
A further update on the New Supportal and how to use this.Getting to the new website on Monday will ...


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